Shipping / Guarantee Policy

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Shipping Policy

At Happy Tailin Sea Foods, we understand the importance of timely and safe delivery of our seafood products. We are committed to ensuring that your order arrives fresh and on time. Here are the key details of our shipping policy:

  1. Order Processing Time

    • All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.

  2. Shipping Methods

    • We offer various shipping options to meet your needs, including standard and expedited shipping. Shipping methods may vary based on your location and the size of your order.

  3. Delivery Times

    • Delivery times will vary depending on your location and chosen shipping method. Typically, you can expect delivery within 3-7 business days for standard shipping.

  4. Packaging

    • Our seafood is carefully packaged to ensure freshness and safety during transit. We use insulated containers and ice packs as needed to maintain the optimal temperature.

  5. Shipping Costs

    • Shipping costs are calculated at checkout based on the weight of your order and your location. We strive to provide competitive rates while ensuring the quality of our products.
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Guarantee Policy

We stand behind the quality of our seafood and are committed to customer satisfaction. Our guarantee policy includes the following:

  1. Quality Assurance

    • If you receive seafood that is not fresh or does not meet our quality standards, please contact us within 24 hours of delivery. We will work with you to resolve the issue, whether through a replacement or refund.

  2. Order Accuracy

    • We take great care to ensure that your order is accurate. If you receive an incorrect item, please notify us within 24 hours, and we will correct the order at no additional cost.

  3. Customer Satisfaction

    • Your satisfaction is our priority. If you are not completely satisfied with your purchase for any reason, please reach out to our customer service team, and we will do our best to address your concerns.

  4. Returns

    • Due to the perishable nature of our products, we do not accept returns. However, we are committed to resolving any issues you may have with your order.
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